Here are some things to try:
■
Make sure that your Internet connection is working.
■
Choose Window > Connection Doctor. The Connection Doctor can help you troubleshoot connectivity problems.
■
If you are using e3 Delivery Service (or would like to), choose Direct Mail > Preferences..., click e3 Delivery Service, and make sure that the status indicator is green.
■
If you are using the SMTP delivery method, make sure that you have entered the settings for your SMTP server correctly. Choose Direct Mail > Preferences... to make changes.