Laptop problems

Check that the network IP addresses for the iLive, laptop and wireless router are all compatible.

Q:   Editor does not connect using wireless?

A:   Try disabling the LAN network connection on your laptop. Having both LAN and Wireless connections enabled can sometimes cause problems.

Q:   Wireless connection lost while signal strength is low?

A:   Make sure the wireless router is positioned in line of sight of the laptop and within specified working range. Walls and people between the laptop and router can affect the signal.

Q:   Wireless connection lost while signal strength is good?

A:   Check for interference from other systems such as cordless telephones or wireless networks using the same channel. Try changing your wireless channel. If your router has auto channel selection try turning it off then on again to find a free channel.

Q:  The Surface freezes while Editor connects?

A:   It can take around 2 minutes for Editor to connect to iLive. Surface operation and metering may be interrupted for brief moments due to the increased network activity as Editor connects.  At one point the Surface may freeze for around 10 seconds.  Once connected normal Surface operation resumes.